All Systems Operational
Stingray
Operational
Agent Portal
Operational
Scheduled Tasks
Operational
Test Server (UAT)
Operational
Phone System
Operational
Virtual Call Center
Operational
8x8 Servers
Operational
Network Services
Operational
Internet Access - Plantation
Operational
Internet Access - Miami Lakes
Operational
Intranet - Plantation
Operational
Intranet - Miami Lakes
Operational
Virtual Private Network (VPN)
Operational
Internal Services
Operational
ImageRight Server
Operational
Corporate Website
Operational
File Server (R drive)
Operational
TeamUp Service
Operational
Email
Operational
Automation Tasks
Operational
Azure Virtual Desktop
Operational
Domain Authentication
Operational
Responsive Software
Operational
Quoting Service
Operational
Rating Service
Operational
Task Automator
Operational
Geppetto Automation
Operational
Authentication Service
Operational
8x8 Service
Operational
MSGraph Service
Operational
CCC Service
Operational
Responsive Portal
Operational
Stingray Service
Operational
TP Rater Service
Operational
Verisk Service
Operational
Majesco
Operational
Agent Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IT Server Maintenance Jan 24, 2026 14:30-20:30 EST
Team,
Infrastructure will begin performing routine updates to our servers running Microsoft Windows, our firewalls and our database servers.
During this window please expect that you will have limited or no access to any of your regular programs(including but not limited to):
• VPN
• Office 365 products
• Azure Virtual Desktop
• Image Right
Thank you,
Infrastructure Team
Posted on Jan 24, 2026 - 14:30 EST
Infrastructure will begin performing routine updates to our servers running Microsoft Windows, our firewalls and our database servers.
During this window please expect that you will have limited or no access to any of your regular programs(including but not limited to):
• VPN
• Office 365 products
• Azure Virtual Desktop
• Image Right
Thank you,
Infrastructure Team
Posted on Jan 24, 2026 - 14:30 EST
Jan-Azure Stoneriver/Stingray Prod Environment Patching Activity Jan 25, 2026 01:00-10:00 EST
From Sapiens:
We want to inform you about the upcoming maintenance activity scheduled for the Azure Stingray Production (Production) environment servers.
Maintenance Date and Time:
Timing – Start Time : 01-25-2026 01:00 AM EST.
End Time : 01-25-2026 10:00 AM EST.
During the maintenance window, there might be a temporary disruption in the availability of services hosted on the Production environment servers.
Confirmation Email:
Upon the successful completion of the patching process, the Stingray SCS team will be sending a confirmation email. Kindly await this confirmation before proceeding with any application functionality checks.
We greatly appreciate your understanding and cooperation during this maintenance period. Please do not hesitate to reach out to me if you have concerns or questions .
Thank you for your attention to this matter.
Posted on Jan 20, 2026 - 13:39 EST
We want to inform you about the upcoming maintenance activity scheduled for the Azure Stingray Production (Production) environment servers.
Maintenance Date and Time:
Timing – Start Time : 01-25-2026 01:00 AM EST.
End Time : 01-25-2026 10:00 AM EST.
During the maintenance window, there might be a temporary disruption in the availability of services hosted on the Production environment servers.
Confirmation Email:
Upon the successful completion of the patching process, the Stingray SCS team will be sending a confirmation email. Kindly await this confirmation before proceeding with any application functionality checks.
We greatly appreciate your understanding and cooperation during this maintenance period. Please do not hesitate to reach out to me if you have concerns or questions .
Thank you for your attention to this matter.
Posted on Jan 20, 2026 - 13:39 EST